Terms and conditions

Booking and Cancellation Terms

These booking and cancellation terms apply to the operations of Stilte (Business ID 3495984-2), a company providing nature and wellness services. By booking and ordering Stilte's services, the customer agrees to comply with these terms. The conditions outlined below are binding on both parties once the customer has ordered a service.

General Terms

Stilte provides services to private individuals and corporate clients. Stilte is not registered for VAT; therefore, all prices are VAT-free.

We reserve the right to change prices. The customer is responsible for the accuracy of the information they provide.

These terms are valid until further notice, and we reserve the right to make changes.

The minimum age for Stilte's services is 15 years. Individuals under 18 may participate in trips only with a guardian or with their consent. The guardian is responsible for the minor for the duration of the service. Age limits for family events are specified separately. Renters of water sports equipment and participants in kayaking trips must have full swimming ability. Kayak renters must have sufficient skills to operate safely on water. Equipment is not rented to persons under 18 years of age.

Booking and Payment of Services

The customer is responsible for familiarizing themselves with the service description, instructions, and related terms. An order becomes binding once the customer provides the necessary information to implement the service. The customer will receive a confirmation email. Payment is made using the chosen payment method, subject to its terms. Late payment interest is charged according to the Interest Act.

Stilte uses reliable and secure payment providers and does not store bank or credit card details at any time.

Invoices must be paid by the due date. Late payments incur delay charges. If an invoice is paid after the due date and delay charges have already accrued, these will be invoiced separately.

If a payment is not successfully completed at the time of ordering, Stilte will not process the order.

Bookings can be made via the service provider's website, by email, or by phone.

No booking fee is charged for massage or pampering services. Payment is made in advance online or on site using the chosen payment method. Bookings are made through the booking calendar linked to the provider's website.

Provider's Right to Cancel or Change a Service

Stilte reserves the right to modify the course, duration, or route of nature services if necessary due to weather or other situations that may cause danger or inconvenience.

Customers must inform Stilte in advance of any health conditions that may pose a risk. Stilte may cancel or interrupt a service if the customer's actions create a safety risk or if their health condition is deemed a risk for service implementation.

A nature service may be canceled by the provider due to insufficient participants or guide illness. Cancellations will be communicated at least one week before the event whenever possible.

Force majeure situations beyond the organizer's control, such as strikes, natural disasters, or pandemics, may also prevent service delivery.

Canceled events will be rescheduled or an alternative service offered whenever possible. If a new date cannot be agreed upon, the paid amount will be refunded to the customer.

In force majeure situations, Stilte is not liable for compensation. Events may be canceled without compensation.

For massage services, the customer must complete a patient information form at the first visit and notify the provider of any health changes affecting the treatment. Stilte collects and stores customer information according to applicable social and healthcare data laws.

If a booked massage or pampering treatment must be canceled by the provider, the customer will be notified as soon as possible.

Cancellation Terms

If the customer cannot participate in a booked nature service, they must cancel their reservation and notify the provider immediately in writing at info@stilte.fi

. The customer is responsible for ensuring the cancellation is sent in time.

• Cancellation 10–30 days before the event: no charge; any paid fees will be refunded via bank transfer or the payment method used.

• Cancellation 5–10 days before the event: 30% of the service price will be charged; any refund will be made via bank transfer or original payment method.

• Cancellation less than 5 days before the event: 50% of the service price will be charged; any refund will be made via bank transfer or original payment method.

• Cancellation less than 24 hours before the event: full participation fee will be charged.

• Interruption of a program or retreat does not entitle the customer to a refund.

• The provider may cancel or interrupt a program if the customer's actions pose a safety risk or if their health condition is deemed a risk; no refund is owed.

• Cancellation due to force majeure does not entitle the customer to compensation; the customer should seek coverage from their insurance.

• If the customer cancels due to last-minute illness or a similar reason, they must claim compensation from their insurance.

• If a service cannot be held due to insufficient participants or guide illness, the full payment will be refunded via bank transfer or the original payment method.

Nature service cancellation terms apply until further notice. We reserve the right to negotiate separate terms for specific cases.

For massage or pampering treatments, cancellations made at least 12 hours before the appointment incur no charge. Cancellations within 12 hours allow the provider to charge 50% of the treatment value.

Photography Permission

Photos may be taken during trips or events by the organizer. Images can be provided to participants upon request via email at no charge. Photos may also be used for marketing purposes within copyright limits. Online and printed materials aim to avoid clearly identifiable faces. If you do not wish to be photographed, inform the guide at the start of the event.

Provider Insurance

Stilte has valid liability insurance covering damages caused by Stilte's potential errors, negligence, or damaged equipment.

Participants in Stilte courses, trips, or retreats must have valid personal travel and accident insurance. The provider is not responsible for damages covered by the customer's own insurance. Customers must inform Stilte of any illnesses, injuries, or mobility limitations that may affect service participation.

Terms updated: 03/2025